Privacy Policies | Expat House Hunters

Effective Date: 31/05/2024

Expat House Hunters ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.expathousehunters.com, as well as your rights regarding your personal data.

What is Included in This Privacy Policy?

What data do we collect?
How Do We Collect Your Data?
How Will We Use Your Data?
Data Security
Data Retention
What Are Your Data Protection Rights?
What Are Cookies?
How Do We Use Cookies?
What Type of Cookies Do We Use?
How To Manage Cookies?
Privacy Policies of Other Websites
Changes to This Privacy Policy
How to Contact Us

1. What data do we collect?

We may collect and process the following data about you:

Personal Identification Information:
- Full name(s) and surname
- Email address
- Phone number
- Date of birth
- Nationality

Contact Information:
- Address

Rental Preferences:
- Preferred location
- Type of housing and finish
- Number of bedrooms
- Monthly income and rental budget
- Pets
- Car ownership
- Duration of rental period
- Earliest and latest move-in dates
- Viewing preferences

Employment and Education Information:
- Employment status
- Company/university/school name
- Monthly income
- Type of employment contract
- Visa type
- 30% ruling applicability
- Course of study and institution (if applicable)

Guarantor Information (if applicable):
- Name
- Email address
- Contact number
- Monthly income

Additional Information:
- Professional background
- Any other specific search requirements

Technical Data:
- IP address
- Browser type and version
- Time zone setting
- Operating system and platform

2. How Do We Collect Your Data?

You directly provide Expat House Hunters with most of the data we collect. We collect data and process data when you:

Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes information you provide when you:
- Apply for our services (service proposal questionnaire)

Give us feedback or contact us

Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources as set out below:
- Analytics providers (e.g., Google Analytics)
- Advertising networks
- Search information providers

3. How Will We Use Your Data?

Expat House Hunters use the data we collect in the following ways:

Service Provision:
- To provide, operate, and maintain our services
- To handle documentation, contracts, and negotiations
- To manage communications regarding rental properties
Customer Support:
- To provide customer support and respond to inquiries
- To communicate with you via WhatsApp, email, or phone
Personalization and Improvement:
- To improve our website and services based on your feedback and interactions
- To customise your experience and ensure content is relevant
Marketing and Communication:
- To send you updates, newsletters, and promotional materials
- To manage your preferences and opt-in/opt-out requests
Legal Compliance and Security:
- To comply with legal obligations and regulations
- To protect our website and services from fraud and security threats

Processing is necessary to execute or to prepare to enter into a contract to which the data subject is a party. If you agree, Expat House Hunters will share relevant data with our partner companies so that they may offer you their products and services:

Relevant Real Estate agent/rental property owner - rental contract drafting and screening
Easy Nuts - utility setup provider
Europe Insurance - 3rd party liability insurance and household content insurance provider

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of the personal data we process. Our website is hosted on the Wix.com platform, which provides secure data storage and protection.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. After the completion of our services, your documents will be deleted.

6. What Are Your Data Protection Rights?

Expat House Hunters would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: data:

Right to Access: You have the right to request Expat House Hunters for copies of your personal data. We may charge you a small fee for this service.
Right to Rectification: You have the right to request that Expat House Hunters correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that Expat House Hunters erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that Expat House Hunters restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to Expat House Hunters’ processing of your personal data, under certain conditions.
Right to Data Portability: You have the right to request that Expat House Hunters transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at: info@expathousehunters.com

7. What Are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

8. How Do We Use Cookies?

Expat House Hunters uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

9. What Type of Cookies Do We Use?

There are a number of different types of cookies, however, our website uses:

Functionality - Expat House Hunters uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising - Expat House Hunters uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and IP address. Expat House Hunters sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

10. How To Manage Cookies?

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, in a few cases, some of our website features may not function as a result.

11. Privacy Policies of Other Websites:

The Expat House Hunters website contains links to other websites. Expat House Hunters’ privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

12. Changes to This Privacy Policy:

Expat House Hunters may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

13. How to Contact Us:

If you have any questions about this Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email us at: info@expathousehunters.com
Call us: +31642224629